RKFL: APNX: A bug with disappearing cards in high resolution
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Thread: A bug with disappearing cards in high resolution

  1. #1

    Lightbulb A bug with disappearing cards in high resolution

    Dear Hi-Rez Studios!

    Issue: Since the last patch got installed I'm unable to see the cards I currently have in hand during any match.

    Username: AgathonVR

    Steps: 1. I play Hand of the Gods with 3840x2160 screen resolution.
    2. From the Main Menu, I click "Play", then "Casual", then I choose a deck and enter a match (the problem seems to be universal and persists regardless of a deck or type of game I choose).
    3. From the beginning of the match I am unable to see the cards that are in my hand. I have an impression, that these cards are "shown" below the visible frame of the screen.

    Expected Result: To see my hand.

    Comments: Besides this bug, the graphics look normal.

    Thank you!

  2. #2
    Im having the same problem and when i try to change resoulutions i still and unable to see my cards or i barely see the top of my cards and i cannot see the full card

  3. #3
    As a temporary measure, try limiting your resolution to 1920 x 1080, or perhaps 2560 x 1440 (I'd test this against a bot before queuing against another player). we apologize for the inconvenience!

  4. #4
    Thank you, but as you said, it is a temporary measure. I would still like to know, when I will be able to play Hand of the Gods in my preferred resolution (that being 3840x2160).

    Thank you in advance for your prompt reply.

  5. #5
    Quote Originally Posted by AgathonVR View Post
    Thank you, but as you said, it is a temporary measure. I would still like to know, when I will be able to play Hand of the Gods in my preferred resolution (that being 3840x2160).

    Thank you in advance for your prompt reply.
    I reported the exact same bug and can t really fix it on my desk.
    The question "when it will be possible to play it in high res" is still open in my topic too.
    Seems like it takes a long time to fix it..

  6. #6
    We are continually working on this issue. Have you noticed any improvement since Beta Patch 0.37, which was released today?

  7. #7
    Quote Originally Posted by JNash View Post
    We are continually working on this issue. Have you noticed any improvement since Beta Patch 0.37, which was released today?
    I tried it today - and in the test game I had no issues, what makes me pretty happy.
    It still would improve the game a lot, when you can see at least the card name when cards are not marked, but when i mark the card i can read the whole card, so its basically okay.

    I will post if it changes in some way - big thanks to your answer.

  8. #8
    You're welcome! We will keep this in mind moving forward and will work to ensure that players have the same experience with cards-in-hand, regardless of resolution!

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